"Owning a Max Twelve gives you 3 years of worry-free warranty and the possibility to have your watch serviced for life – our commitment to trust and exceptional service."
Fabian Lehner, CEO of Max Twelve
warranty
Coverage
Our 3-year warranty guarantees that your watch is free from manufacturing defects in both materials and workmanship. If an issue arises during normal use within the warranty period, we will repair or replace the watch at no additional cost to you. This reflects our commitment to quality and your trust.
About
Warranty procedure
To request a warranty repair, please email info@max-twelve.com.
Please include:
• A description of your request and any issues you are experiencing.
• The address to which your Max Twelve should be returned after the repair.
• Whether you would like the case to be refinished to reduce scratches. This is an optional, separately charged service and is not covered by the warranty.
We will then contact you with the next steps. Please send your watch by registered mail to:
Max Twelve GmbH
Warranty
Lättenstrasse 38
8142 Uitikon
Switzerland
warranty
Exclusions
While our warranty covers most manufacturing defects, it does not extend to mechanical damage, improper handling, or signs of wear caused by daily use. Watch straps are also excluded, as they are subject to natural wear and tear over time.
We encourage proper care and maintenance of your watch to ensure it remains in excellent condition.
get expert advice
Caring for your timepiece
Case and glass
Gently wipe the stainless steel case and sapphire glass with a soft, dry cloth to remove fingerprints and dust. Avoid using abrasive materials.
Leather Straps
Keep leather straps away from moisture and direct sunlight to prevent deterioration. If cleaning is necessary, use a damp cloth and let it air dry completely before wearing.
Nylon Straps
Hand wash with mild soap and water, then air dry to maintain their appearance.
Watch box
Every Max Twelve watch comes in a beautifully crafted box designed to protect your timepiece. When not in use, store your watch in its original case to shield it from dust, moisture, and accidental damage. The soft interior ensures the stainless steel and sapphire crystal remain scratch-free.
Keep it cool and dry
Store your watch in a location away from direct sunlight, humidity, or extreme temperatures. Excessive heat or cold can affect the movement and potentially warp leather straps. A drawer or a dedicated watch case in a climate-controlled environment is ideal.
Remove Accessories Before Storing
Before placing your watch in storage, remove any accessories, such as metal or nylon straps, if they’ve been exposed to water or sweat. Allow them to dry thoroughly before putting them back on to avoid moisture damage to the watch or its case.
Routine Checkups for Stored Watches
Even if you don’t wear your watch daily, wind or activate the movement every couple of weeks to keep it functioning smoothly. This practice helps ensure the internal mechanisms stay lubricated and operational.
We recommend having your Max Twelve professionally serviced approximately every 5 years. We will thoroughly clean, inspect and test your watch. Refinishing is optional and charged separately. Regular maintenance helps keep the movement in good condition. Maintenance services are chargeable and are not included in the warranty.
How to book a service
Contact us: info@max-twelve.com or +41 76 365 70 11.
Ship securely: package your watch in its original box or a protective case and use registered mail.
Receive updates: we will keep you informed throughout the service, from inspection to completion.